Return & Refund policy

Thank you for shopping at Aroma Fragrance. We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below:

  1. Returns:
  • You have the number of  15 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return method: By mail

Return Label: Download and Print

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  1. Refunds:
  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

    Refunds Days: 7 days
  1. Exchanges:
  • If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
  • Exchanges are subject to product availability.
  1. Return Shipping:
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately.
  • We will gladly replace the item or issue a refund as necessary.
  1. Return Process:
  • To initiate a return, please contact our customer service team to obtain a return authorization.
  • Once you have received authorization, carefully package the item and ship it to the address provided by our customer service team.
  • Please include your order number and reason for return with the returned item.
  1. FAQ:
  • How to cancel an order? Orders can be canceled before they are shipped by contacting our customer support team. Once shipped, the order will need to be returned instead.
  • Do you accept returns? Yes, we accept returns, provided they meet our return policy conditions.
  • How can customers return products? Customers can initiate a return by contacting our customer support. Follow the provided instructions to process your return.
  • How do customers get a return label? Return labels can be downloaded through the Returns Emailed upon request after initiating the return process.
  • What conditions must the product be in for a return? Products must be returned in their original condition, including all packaging. Items that are damaged, used, or missing components may not be eligible for a full refund.
  • Is there a restocking fee? A restocking fee may apply in certain cases, such as for non-defective items or opened products. Please refer to our detailed return policy for specifics.
  • Will customers pay for return shipping? Customers may be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • How to cancel an order? Orders can be canceled before they are shipped by contacting our customer support team. Once shipped, the order will need to be returned instead.
  • Exchanges: Exchanges are available for items that are defective, damaged, or incorrectly sent. For other cases, you may need to return the product and place a new order.
  1. Contact Us:
  • If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team.
  • If you have any questions or concerns about our Privacy Policy, please contact us at 
  • Address: 1469 NOSTRAND AVE BROOKLYN NY 11226
  • Email: Info@aromafragnance.us
  • Contact Form: Contact Us
  • Phone Number: +1 (347)383-6682
  • Customer Service: Our customer service is available from Monday to Friday between 10:00 am to 06:00 pm.
  1. Policy Updates:
  • We reserve the right to update our return policy at any time without prior notice.
  • Any changes to our return policy will be reflected on this page.

Thank you for shopping at Aroma Fragrance. We appreciate your business and strive to make your shopping experience enjoyable and hassle-free.