Effective Date: November 9, 2024

Welcome to the Aroma Fragrance website. Please read these terms and conditions carefully before using the site or making any purchases. By accessing or using our site, you agree to be bound by these terms. If you do not agree, you must not use our site.

1. Introduction

  • This document outlines the legal terms and conditions (“Terms”) governing the sale of our products (“Products”) through our website (“our site”).
  • These Terms form a legally binding agreement (“Contract”) between you and Aroma Fragrance Corp.
  • Please save or print a copy of these Terms for future reference.

2. Information About Us

  • Website: www.aromafragrance.us
  • Registered Business: Aroma Fragrance Corp, United States.
  • Office Address: 1469 Nostrand Ave, Brooklyn, NY 11226.

3. Products and Availability

  • Product images on our site aim to be as accurate as possible. However, variations in color or appearance may occur due to technical limitations or the handmade nature of some items.
  • All Products are subject to availability. Out-of-stock items will be marked accordingly, and we will notify you promptly in case of unavailability.
  • We reserve the right to modify our product offerings and reject orders from customers involved in prior disputes or suspicious activities.

4. Using Our Site

Your use of our site is subject to our Terms and Conditions, Privacy Policy, and Cookie Policy. Please review these documents to understand your rights and obligations.

5. Personal Information

Your personal information is handled in compliance with our Privacy Policy. Please review it to understand how your data is collected and used.

6. Order Process

  • Orders must be carefully reviewed before submission. You will have the opportunity to confirm and correct any errors before finalizing your purchase.
  • By submitting an order, you accept these Terms in full.
  • We will treat the data recorded on our site as conclusive evidence of the transaction.

7. Changes to These Terms

  • These Terms may be updated due to changes in payment methods, legal requirements, or other reasonable circumstances.
  • The version in effect at the time of your order will govern your purchase. Updates will be clearly indicated on our site.

8. Cancellation Rights

  • You have the right to cancel your order within 7 working days of delivery (excluding weekends and holidays). This right does not apply to custom or personalized products.
  • To cancel, email us at info@aromafragrance.us.
  • Returned items must be unused, in their original packaging, and shipped from the country of delivery. Return shipping costs are your responsibility.
  • Refunds will be processed within 15 days of cancellation notification, minus shipping and handling charges if applicable.

9. Returns and Refunds

  • Inspect all items upon receipt. Report any issues within a reasonable period.
  • Refunds will be processed to the original payment method and may take up to 10 business days, depending on your card issuer.

10. Pricing and Payments

  • Prices are displayed in USD and include applicable U.S. taxes.
  • Errors in pricing will be addressed before order processing. You will have the option to proceed or cancel if a pricing error occurs.
  • Payment is required in advance, and we accept Visa, Mastercard, American Express, and PayPal.

11. Shipping and Delivery

  • We only ship within the U.S. Orders received by 5 PM (NY time) are typically processed the same day.
  • Delivery requires a signature unless otherwise specified. Choosing delivery without a signature transfers responsibility to you in case of loss or damage.

12. Liability

  • We are not responsible for indirect or unforeseeable losses.
  • Our liability for faulty products is limited to repair, replacement, or refund as required by law.

13. Events Outside Our Control

  • We are not liable for delays caused by events beyond our control, such as natural disasters or transportation disruptions.
  • In such cases, we will contact you with updated delivery information.

14. Communication

  • For cancellations or other inquiries, contact us via email at info@aromafragrance.us or by mail at our Brooklyn office address.

15. Governing Law

  • These Terms are governed by U.S. law. Any disputes will be subject to the exclusive jurisdiction of U.S. courts.

Thank you for choosing Aroma Fragrance Corp. If you have any questions or need further assistance, feel free to contact us.